Exciting, isn’t it. I know we’re excited.

Well. We made the deposit 2 days ago. I logged into my bank account this morning and the deposit wasn’t there. I looked in the “Deposit Holds” section. Not there either. Very strange. I didn’t have my receipt with me this morning, so I waited until we got home, I located the receipt (just for piece of mind) and I sent a message to Wachovia Customer Service through their online portal, since our branch was already closed. I fully expected them to either tell me there was a glitch and I should see the deposit tomorrow – or – tell me I should contact my branch directly. Bzzzzt. Nope.

The response I got reminded me just exactly why people hate “customer service professionals”, and I’ve been a customer service professional for most of my working life. But the difference is, I’m actually good at it. But I digress.

The response I got was:

Our records do not indicate any deposit in the amount of [deposit amount redacted]

Then there was 4 paragraphs saying basically that holds get placed on check deposits so they may not be available right away. Then this lovely gem:

For questions or comments regarding tax refund check, please contact the originator of the checks.

You’ve got to be fucking kidding me. I mean, seriously.

Not once did the “customer service professional” actually make any useful suggestions. It was already my plan to call and/or stop by my branch (where the deposit was made) tomorrow, but it would have been nice for them to maybe suggest it. Nothing.

So, I’ll be calling them and I will be as nice as I can manage, considering they’ve lost my cash. I’ve been relatively happy with Wachovia up until now. We’ll see how I feel tomorrow at this time.